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How to conduct difficult conversations?

One of the biggest challenges for every leader is to have conversations on problematic topics with the employees. Insufficient work results, negative relations with colleagues, ending the cooperation etc – all these kind of conversations cause the tension for the leaders long before the actual moment of the conversation arrives. It has an emotionally negative impact and it is the main reason why the majority of complicated conversations are being postponed.

It is impossible to find a perfect time to conduct a complicated conversation. Usually the lack of various leading tools makes it even harder for the leaders to shape a higher self-confidence to succeed.

The course is made for team leaders who wish to improve their skills in conducting complicated conversations and find new ideas that help them achieve the expected results.

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Q/A during the course:
  • What is a complicated conversation?
  • How to form a plan for the conversation?
  • How to inform the employee about the conversation?
  • What are the biggest risks related to the complicated conversations?
  • What kind of leading tools to apply during the conversation?
  • How to assess the possible reactions of the employee based on their personality?
  • How to measure the effectiveness of the conversation?
  • How to communicate the result of the conversation to the team?

As a result the participant:

Feels emotionally self-confident during the preparation and conduct of the complicated conversation.

Manages to set expectations and goals through the planning and assessment of the employees personality. Is capable to conduct complicated conversation objectively and empathetically. Will be able to communicate the result of the conversation to the team in a way that reduces the risk of extra tensions.

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